Must Have Technical/Functional Skills
• Knowledge management experience with an understanding of responsive design
• Understanding of Information Architecture on web and mobile experiences
• Excel proficiency with a focus on content management and working knowledge of Figma, Jira and Confluence
• UX writing experience and exceptional attention to detail and proofreading skills
• Bachelor’s degree
• Portfolio that demonstrates a range of digital experiences and UX writing
• Good to have background or strong interest in banking or financial operations
Roles & Responsibilities
• Work directly and collaboratively with your Design team and business partners to develop and produce effective end-to-end customer experiences across all digital channels
• Understand customer goals, business requirements, technical constraints, and be able to work in hyper manual systems
• Create content that upholds the organization’s tone of voice
• Simplify the customer experience through succinct and thoughtful microcopy
• Deliver legal and ADA compliant copy decks based on established style guides
• Support, develop and participate in presentations to internal stakeholders
• Manage multiple deadlines on numerous concurrent jobs
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